Merchant Business Brokers Pty Ltd, trading as Merchant Business Brokers – ABN 906 118 07 366 (“Merchant Business Brokers”, “MBB”, “we”, “us”, “our”), recognises the importance of safeguarding your privacy and is committed to protecting the personal information we collect in line with the Australian Privacy Principles.
This Privacy Policy outlines how we handle your personal information.
For the purpose of this policy, “you” includes individuals and/or businesses, website users, registered users, subscribers, clients, and purchasers of MBB products or services.
This policy explains:
– The types of personal and business information we collect
– How we collect that information
– How we use the information
– When and with whom we may share it
– How you can access and update your information
– How we maintain accuracy of information
– How we store and protect your data
– Links to third-party websites
– How we dispose of information
– Updates to this policy
– How to provide feedback or complaints
– Whether you can deal with us anonymously
– How to contact us
This policy applies to information you provide:
– When visiting our website
– When using our services
– When entering into agreements with MBB
– When requesting us to share your information with third parties
– When communicating with us via phone, email, SMS, post, or in person
We generally collect information directly from you, but we may also obtain it from:
– Related or affiliated companies
– Third-party providers, brokers, agents, contractors, and business partners
This policy also applies to information collected from these sources.
If you do not provide requested information, we may be unable to deliver certain services.
Information We Collect
We may collect:
– Aggregated data (non-identifiable) about website usage
– Personal details such as name, address, phone number, email, and financial or billing information
– Business-related information you provide
– Information necessary to deliver services, manage client relationships, and perform administrative tasks
The type of information collected depends on how you interact with our services.
We generally do not collect sensitive information. If required, we will only collect such information with your consent or where legally required.
Aggregate Data Collection
We may collect non-personal data such as:
– Website visits and traffic patterns
– Time spent on pages
– Search activity and navigation behaviour
This data is used to improve our systems and user experience.
IP Addresses and Cookies
We may record your IP address to assist in troubleshooting and support.
Cookies are used to enhance your browsing experience and remember preferences. Cookies do not capture personal information. You can disable cookies through your browser settings if preferred.
How We Collect Information
Information may be collected:
– Through our website and online services
– By phone (calls may be recorded for quality and training)
– Through written or electronic communication
– In person
How We Use Your Information
We may use your information to:
– Communicate with you
– Facilitate transactions and agreements
– Provide services and customer support
– Conduct marketing and promotional activities
– Analyse website usage and improve services
Disclosure of Information
We may share your information with:
– Business partners, advertisers, or service providers
– Third parties assisting us in delivering services or maintaining systems
– Overseas recipients where required
We take reasonable steps to ensure these parties comply with privacy obligations.
If you provide information directly to third parties, their privacy policies will apply.
We will not disclose your information without consent unless required by law or necessary for safety or legal reasons.
Access and Correction
You may request access to your personal information. We will provide access unless an exception applies. We may charge reasonable administrative fees.
Please contact us to update or correct your details.
Keeping Information Accurate
We aim to ensure all information is current and accurate. If your details change, please notify us so we can update our records.
Data Security
We take reasonable measures to protect your information, including secure storage systems in Australia and overseas.
While we strive to maintain strong security, no online transmission is completely secure, and use of our services is at your own risk.
Links to External Websites
Our website may contain links to third-party sites. We are not responsible for their privacy practices and recommend reviewing their policies.
Data Retention and Disposal
We retain your information while providing services or until you request deletion, subject to legal requirements.
We will take reasonable steps to destroy or de-identify personal information when it is no longer needed.
Changes to This Policy
We may update this policy periodically. Continued use of our services indicates acceptance of any changes.
Complaints and Feedback
If you have privacy concerns or complaints, please contact us. We will investigate and respond promptly.
If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).
Anonymity
Where possible, you may interact with us anonymously or under a pseudonym. However, in many cases this may limit our ability to provide services.
Contact Us
For enquiries or concerns, please contact us via our website, www.merchantbrokers.com.au
Overseas Disclosure
Your information may be shared internationally where necessary. We will take reasonable steps to ensure overseas recipients comply with privacy standards.
Direct Marketing
We may send marketing communications about our services and opportunities. You may opt out at any time.
Even if you opt out, we may still contact you regarding existing services or relationships.
Four time winners of the National Business Broker of the Year | Australian Institute of Business Brokers (AIBB)
